The role of mobile application in facilitating delivery of food and grocery during COVID-19 pandemic in Saudi Arabia

Amnah Aldayri, Halima Alrashedy, Fetoon Algarawi, Murad A. Rsassam

Mobile Information Technology (IT) plays a fundamental role in several aspects of life. Each part of IT is considered to be a primary part, Mobile Applications are one of the major parts that positively affected the economy of the world. During the pandemic of coronavirus COVID-19 in 2020 most of the countries forced lockdowns to prevent the spread of COVID-19, meanwhile businesses headed for alternative solutions to avoid heavy losses. Mobile Application comes as a primary solution to support business, especially food and grocery to facilitate the chain of ordering and delivering during the pandemic of COVID-19. In this study, a survey has been designed and data was collected to prove how the mobile apps facilitate the order and delivery process in Saudi Arabia, support the business to increase their sales, and come as a way for job opportunities during the pandemic. The analysis of survey results revealed that mobile apps play a significant role darning the pandemic. Approximately, 88% of citizens use delivery applications during the pandemic, while 70% of them find job opportunities. For businesses, 72% of them believe the sales percentage has increased. Moreover, 73% of the consumers and business owners are satisfied with using mobile delivery apps. 

Advanced Studies: Euro-Tbilisi Mathematical Journal, Vol. 16,  supplement issue 2 (2023), pp. 29-39